Terms and conditions
COMBAT SYSTEMS s.r.o.
Antala Staska 1859/34
Prague 140 00
(hereinafter referred as „seller“)
These general terms and conditions are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll. and apply to all orders placed via our online shop.
These terms and conditions regulate the mutual rights and obligations of the seller and physical person who enters into a purchase contract outside of his business activity as a consumer, or as part of his business activity (hereinafter referred to as the "buyer") through a web interface located on a website available on the Internet at www.combatsystems.eu (hereinafter referred to as the “online store”).
II. Information about products and prices
Information about the products, including the prices and key features are given in the catalog of the online store. The prices of the goods are listed including value added tax, all related fees. Product prices remain valid for the time they are displayed in the online store. This does not exclude the negotiation of a purchase contract under individually agreed conditions.
All presentation of goods placed in the catalog of the online store is of an informative nature and the seller is not obliged to conclude a purchase contract.
Information about the shipping and packing costs are published in the online store. Shipping costs may vary for each country and does not include import duty and fees if applicable especially for shipments out of Europe Union shipping.
Any discounts cannot be combined with each other, unless the seller and the buyer agree otherwise.
III. Customer Account
Buyer can create a customer account. The buyer can order products from his customer account. The buyer can also order goods without registration and creating account
When creating a customer account and when ordering products, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in case of any change. The data provided by the buyer in the customer account and when ordering products are considered correct by the seller.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.
The buyer is not authorized to allow third parties to use the customer account.
The seller can cancel the user account, especially if the buyer no longer uses his user account, or if the buyer violates his obligations under the purchase contract and these terms and conditions.
The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
IV. Payment terms and delivery of products
The price of the products and any costs associated with the delivery of the producrs according to the purchase contract can be paid by the buyer in the following ways:
- bank transfer to the seller's bank account No. 12889900/5500 held at Raiffaisenbank a.s.
- cashless by PayPal
- cashless by credit or debit card
Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
In the case of payment through a payment gateway such as PayPal, the buyer follows the instructions of the relevant electronic payment provider.
The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the products are shipped is not a deposit.
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, within 48 hours at the latest
The goods are delivered to the buyer on the address specified by the buyer in checkout via the shipping company.
The choice of delivery method is made during the ordering of products.
The costs of delivering the products, depending on the method and final destination country, are stated in the buyer's order and in the seller's confirmation of the order. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
When taking over the products from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, notify the carrier immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
The seller issues a tax document - an invoice - to the buyer. The tax document is sent to the buyer's email address.
The buyer acquires the ownership right to the goods by paying the entire purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of goods passes to the buyer at the time of acceptance of the goods or at the time when the buyer had the obligation to accept the goods, but did not do so in violation of the purchase contract.
V. Withdrawal from the contract
A buyer who concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract.
The deadline for withdrawing from the contract is 14 days from the day of receipt of the products or from the date of acceptance of the last delivery of products.
The buyer cannot, among other things, withdraw from the purchase contract:
- provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract
- on the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the seller and which may occur during the withdrawal period
- about the delivery of alcoholic beverages, which can only be delivered after thirty days and the price of which depends on fluctuations in the financial market independent of the will of the seller
- on the delivery of goods that have been modified according to the wishes of the buyer or for his person
- delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery
- delivery of goods in closed packaging, which the buyer has removed from the packaging and for reasons of hygiene it is not possible to return it
- the delivery of an audio or video recording or a computer program, if it has violated their original packaging
- delivery of newspapers, periodicals or magazines
- delivery of digital content, if it was not delivered on a physical medium and was delivered with the prior express consent of the buyer before the expiration of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract
- in other cases specified in § 1837 of the Civil Code.
In order to comply with the withdrawal period, the buyer must send a withdrawal statement within the withdrawal period.
To withdraw from the purchase contract, the buyer can use the model withdrawal form provided by the seller. Withdrawal from the purchase contract shall be sent by the buyer to the seller's email or delivery address specified in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.
The buyer who withdraws from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned due to their nature by the usual postal route.
If the buyer withdraws from the contract, the seller will return to him immediately, but no later than 14 days after withdrawing from the contract, all funds, including delivery costs, that he received from him, in the same way. The seller will return the money received to the buyer in another way only if the buyer agrees and if it does not incur additional costs.
If the buyer has chosen a different method of delivery of the goods than the cheapest method offered by the seller, the seller will refund the cost of delivery of the goods to the buyer in the amount corresponding to the cheapest method of delivery of the goods offered.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.
The buyer must return the goods to the seller undamaged, unworn and unpolluted and, if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
The seller is entitled to withdraw from the purchase contract due to the stock being sold out, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods has stopped the production or importation of the goods. The seller immediately informs the buyer via the e-mail address specified in the order and returns within 14 days from the notification of withdrawal from the purchase contract all funds, including delivery costs, which he received from him under the contract, in the same way, or in a way specified by the buyer.
The seller guarantees to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
- the goods have the properties agreed upon by the parties and, in the absence of an agreement, they have the properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them
- the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,
the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model is the goods in the corresponding quantity, measure or weight and
the goods comply with the requirements of legal regulations.
If a defect becomes apparent within six months of the buyer receiving the goods, it is considered that the goods were already defective upon receipt. The buyer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price to a defect for which a lower price was agreed upon, to wear and tear of the goods caused by its usual use, to used goods to a defect corresponding to the degree of use or wear and tear the goods had when taken over by the buyer, or if it follows that due to the nature of the goods.
In the event of a defect, the buyer can submit a claim to the seller and demand:
- exchange for new goods
- repair of goods
- a reasonable discount from the purchase price,
- withdraw from the contract.
The buyer has the right to withdraw from the contract,
- if the goods have a substantial defect
- if he cannot use the item properly due to the repeated occurrence of a defect or defects after repair
- in the event of a greater number of product defects
The seller is obliged to accept the complaint in any establishment where the acceptance of the complaint is possible, possibly also at the registered office or place of business. The seller is obliged to issue a written confirmation to the buyer of when the buyer exercised the right, what the content of the claim is and what method of handling the claim the buyer requires, as well as confirmation of the date and method of handling the claim, including confirmation of the repair and its duration, or a written justification rejection of the complaint.
The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate for the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of application of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of application of the complaint is considered to be the moment when the buyer's will (exercise of the right from defective performance) is expressed to the seller.
The seller informs the buyer in writing about the outcome of the complaint.
The right from defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or if the buyer himself caused the defect.
In the event of a justified complaint, the buyer has the right to reimbursement of purposefully incurred costs incurred in connection with the application of the complaint. The buyer can exercise this right with the seller within a period of one month after the expiry of the warranty period.
The buyer has the choice of the complaint method.
The rights and obligations of the contracting parties regarding rights from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection.
Other rights and obligations of the parties related to the seller's responsibility for defects are governed by the seller's complaints procedure.
VII. Final Provisions
All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations.
In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
All rights to the seller's website, especially copyright to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or part of it without the consent of the seller.
The seller is not responsible for errors arising as a result of interventions by third parties in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer must not use procedures that could have a negative effect on its operation and must not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store without authorization, or its parts or software equipment in such a way that would be contrary to its purpose or purpose.
The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the effective period of the previous version of the terms and conditions.
A sample form for withdrawal from the contract is attached to the terms and conditions.
These terms and conditions become effective on 1.1.2021